Welco Inc. warranties all their Stainless Steel Cookware and Tea Kettle products to be 100% free of any defects in materials and original workmanship for as long as the original purchaser owns the product. Beyond Pails^TM Brand and Gourmet "Serve It Warm"^TM Brand Ceramic Soup Crocks carries a 30 day warranty for defects in materials and original workmanship, to our retailers, beginning with first day of receipt.

Our warranty is non-transferable and excludes damage due to accidents, misuse, abuse, or neglect, which includes, scratches, stains, discoloration, warping caused by normal use, or improper maintenance. This warranty includes non-stainless steel parts subject to the handling limitations discussed in our Use & Care instructions. We use reputable Non-Stick Coating Brands, which are warranted by their manufacturers'. Information is inserted in each appropriate product.

Welco Inc. guarantees the original purchaser to replace or repair any defective product during the warranty period. If the model is out of production, we guarantee to substitute a product of similar function or value. Our warranty and guarantees gives the original purchaser specific legal rights and there may be other rights which vary from jurisdiction to jurisdiction. For our warranty and guarantees to apply, the owner must follow the Use and Care instructions provided, which also includes other valuable information.

If you have any questions or claims, please write, with full explanation, to our Customer Service Department. We request that you hold on to your product because you might be asked to return it. In the event of any returns, ship freight prepaid and enclose $10.00 for return shipping. Proof of purchase required. Include a return address, telephone number, E-mail address, and/or fax number. Please send to: